American House Supplied the house guarantee on my house I bought 06/23/09. It's suppose to cover-all major physical methods.
08/31/09 I arrived home to 95 diploma tempetures inside my house. The following day I contact AHS to make use of my guarantee. I had been informed by their support representative they contact their developed businesses as well as their organization might contact me inside the time to create a visit. They offered me the title and quantity of the organization, Triis heat and atmosphere.incidentally this a/d organization was 80 miles from my house.
5 hours later no-call. I'd to get hold of the a/d organization and established the visit. The sheduled me for 12 noon 0n 09/02/09.24 hours later 12 midday comes around no service, 1pm no service, 2pm no service. I contact triis heat and atmosphere. The repetition informs me no body is visiting my home simply because they do not have enough fix guys. Do not contact me, fax me or mail. Simply do not come.
I contact AHS and also the repetition associates another organization and provides me their quantity. I contact the corporation plus they emerge inside the time to my home. Dave Broussard heat and atmosphere, I've only good stuff to express about them, Exemplary. The support technology examines the a/d device and allows me understand its the condensor and also the a-circles plus they have to be changed.
Half an hour later I obtain a phone from AHS detailing what it's plus they are likely to repair it By Friday. The support technology allows me understand they'll be out friday once the components come in. One hour later I obtain a phone in the technology allowing me realize that AHS wishes another opinion. Consider this, they do not trust their very own businesses they deal with.
I call AHS. They would like to send exactly the same organization that did not appear the very first time to obtain a minute opinion. I have spoken to three about 5 repetitions today plus they all state its to safeguard me.
Well today is 09/03/09 at 12 midday with no contact from Tri's Heat and Atmosphere. I have named the house office and am attempting to contact the Leader of the organization, Dave Crawford. He's some form of Presidents panel to deal with grievances. Named at 8 am today and also have not obtained a phone however.
The work day weekend is arriving two times, thurs nowadays, does not seem like I Will possess a/d till next weds or thurs, since mon is just a vacation.
Our advice is do not purchase your warranty with national hokme guard.
They do not trust their very own support individuals and do not recognize your company.
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