Usacomplaints.com » Real Estate » Complaint / Review: Aurora Loan Services - No customer service. #406797

Complaint / Review
Aurora Loan Services
No customer service

ALS Providers has people playing around in groups aswell!!! I can not think all the people available who've been or are going right through the exact same material we're!

We first approached them in July 08 since my partners' work transformed, and went from the constant salary to operating from fee. I told them used to donot understand how a lot longer we would have the ability to develop our mortgage cost, they mentioned they mightnot support us since we were still producing the funds. A couple weeks next, we dropped short, I requested for aid, they stated that they'd deliver us the paperwork to be altered and displaying our additional options (short selling, etc).

I told them we did not wish to transfer, we would like our home, but need support. We delivered them every bit of paperwork they desired, I am speaking possibly more than 50 websites of private information in addition to spreadsheets displaying our costs, and so forth.

It took forever for them to obtain the fax, they stated they required more information, every bit of info they requested for, I offered them, and each time it required 7-10 days for them to 'obtain the fax', however it had been 'oh, it may be 10-14 nights' to obtain the fax. Absurd, but we performed along, simply long enough in order for them to reveal, sorry, we've to place you on the payment strategy... The payment plan might have us spending near to $1000 more... And so I request, if we can not create our regular cost, why might I have the ability to create a payment of nearly $1000 more...

Then, we named again a few months later and stated please assist us and we were informed we would need to complete all the paper-work again because so enough time had past. I told them that nothing has transformed, the regular costs would be the same.

The folks are impolite, every time you contact them you've to describe your lifetime tale for them, you receive another solution each time. Therefore weeks later we attempt to employ a business to assist people out since we were due to obtain foreclosed on January 5th, that organization let's down also, therefore in a last-ditch work we named Aurora and keep in touch with various other man who informs us we are able to do the cost strategy and create our normal funds 4 weeks in AROW, about the 3rd cost we've to complete all the paperwork again plus they'd observe about changing our mortgage in those days.

We Are going to create our first cost of the cost strategy, and that Iam really worried that some where they are likely to declare I screwed-up so they may simply foreclose on us after blending even more cash from us. I'd like to pursue these folks!

They'd rather simply foreclose on people, then assist them out, my credit rating has fallen more than 100 factors also as a result of this. Please include me in virtually any and all costs against these folks!!! I want every the very best though!!! I really hope somebody includes a happy-ending some where!!!


Offender: Aurora Loan Services

Country: USA   State: Nebraska   City: Bluff
Site:

Category: Real Estate

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