I have read most of the complaints about this company and relieved to see that I'm not alone. This company appears to be in the business of making its living on fees and other charges. The company does not know what the word "ethics" means, but is the the epitome of "greed." The representatives who work for this company are inept, incompetent and almost illiterate. Per reading reading Eric Lopez's diatribe) They are probably paid minimum wage with commission. The commission based on a dollar amount to be raked in per month. The reps are not "people oriented", which means they lack people skills and were probably employed for that very reason. Their collection practices are antiquated and are designed to intimidate and motivate fear.
After having said all of that, I have read several articles from the US Congress, HUD, NFHA, NACA and others. Some of these agencies conclude that sub-prime servicers, like ASC, thrive on default, late, etc fees because they are greater than normal fees. That's why they to push the loans into default and refuse to respond to borrowers who only want to keep their homes.
I recently had my home foreclosed on due to their deceptive business practices. They (the loan counseling department) will eat up the time (as I also read from someone else's comments) at 40 to 60 day intervals. They are unresponsive, and will lead you to believe you are speaking to loss mitigation. I don't believe they even have a loss mitigation department, so they are perpetrating a fraud. Will "blow off" HUD counselors and lie to and deceive them as well. The HUD counselor would call and specifically ask if she was speaking to loss mitigation and then later find out she was speaking to collections. Correspondence from them was confusing, and the right hand definitely did not know what the left hand was doing. No coordination of effort or communication in this company. This company could care less about the borrower and their representative, Eric Lopez, (if that's really his name), confirms this. He is a reflection of his company's mental attitude. They treat borrowers with disrespect because they think they can. What really needs to happen here is that a class action suit needs to be filed against this company. Also letters of complaint should be written to our congressman, as well as formal complaints filed to the Federal Trade Commission and the above mentioned housing committees. If we have taken the time to voice our discontent on this website, then we must be disturbed and irritated enough to follow through. Companies like ASC should not be in business, and if allowed to remain, change their business ethics. Hiring and training customer service oriented people who have integrity would be a start. Any response from others regarding these comments?
0 comments