We just want to provide an update regarding our ongoing experience (awful!) with CertaPro (Vancouver, BC). We filed a complaint with the Better Business Bureau and asked them to assist in dissolving our contract with CertaPro. We did this in early September. We also filed a complaint with the BBB stating that this particular franchise was not BBB accredited despite what their website had conveyed! Since then, this franchise has taken the BBB accreditation sign off their website. However, the owner's response to BBB regarding our request to dissolve our contract was incomprehensible. He simply stated that we were just complaining and that we are not asking BBB to assist with resolution when we clearly did. Then guess what? He files a small claims court on us on December 21 - essentially 3 months since we filed our BBB complaint and a complaint to CertaPro National! Given the timing (we have to respond in 14 days upon receipt), we think the owner is either trying to ruin our holidays OR hope we are too busy to respond in 14 days (and he walks away with the entire contact amount of $7000 - for 2 poorly painted doors, a handful of trim, and partial prep work done over a course of 6 weeks) OR both. He had the opportunity to "deal" with us through BBB but he clearly chose not to.
We know for every conflict there is 2 sides to the story. So if you are still thinking of hire this particular CertaPro franchise to do your painting - at the very least, make sure they give you an ITEMIZED contract AND include a clear timeline in the contract. Otherwise, you might end up with a big headache! If our review has not convinced you. Google CertaPro Vancouver and HomeStars - you will find another person who had a very similar experience as ours (minus the lawsuit)!!
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