Not only does it cost $29 to join this ripoff company, thier products are extremely over priced. Then to meet the point requirement every month it costs at least $50 (that is if you plan carefully).
I quickly found out that if for some reason you need to use an alternate form of payment than the card number you have to give when you enroll, they will only accept a check. Well, when someone got ahold of my checking account number and my account had to be closed until the person who stole all of my money was found, the only way I could pay was by money order. They would NOT accept my payment that way. Reluctantly, I used my emergency credit card and I made it very clear it was to be a one time thing and no other purchases would be authorized on that card and that I also wanted to discontinue my membership since they changed the one and only product I joined for. The rep never said anything to me about having to write a letter to cancel.
Wouldn't you know it, the very next month they tried to send another order through on my credit card. When the payment didn't go through the first time, the sent it through 4 more times until it did go through. All the while I was under the impression my membership was canceled.
I then called and after 3 hours of talking to several different people, I was told that they do not have a return policy and under no circumstances do they refund any money. I was then informed that I had to cancel in writing, 3 months after I thought it had been already been canceled.
The thing that really got me was, instead of sending me products, they sent me "convenience certificates" for the amount of the points requirement. I didn't even have any products to return. They refused to refund my card and they forced me to order the products while I was on the phone or else I could be out $50. They didn't even care about the fact that I was no longer a satisfied customer and I had no desire to order thier products and that was why I had tried to cancel 3 months prior to this incident.
Had I known I had to write a letter to cancel in the very beginning, and had thier customer service rep been of much better assistance, I would have absolutely no reason to be bitter and angry towards this company. But in my opinion, this company does thier very best to shade the requirements and procedures of their company. They don't care about customer satisfaction, all they care about is how rich they are getting off the people that are stupid enough to believe this crap is any better than what you can buy at any store for alot cheaper. I want my money back!
Sharon
eagle, Idaho
U.S.A.
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