I went on Oprah.com and discovered that there were discounted magazines offered
For holiday giving only $5.00. I successfully placed orders for family and paid for them
Online through email links that were sent to me.
The last order I made was for Car and Driver magazine but I had to wait a few weeks
Into January before I got an email from them. BUT no link to pay!
I went online and found their website and paid for it with plastic, the same as the other
Orders. The payment posted 2/3/10 on my online Visa statement.
On February 18, '10 I received a' notice to pay' in my snail mail. So I wrote on it 'paid online
January 24th, posted 2/3/10' and also advised them to check their records!
Today March 10, '10 I received a letter telling me they need COPIES OF THE FRONT AND
BACK of my credit card statement!!! For $5.00 that was already paid for my nephew's
Magazine subscription. I wrote them a few choice words about checking their website
Payment site and that I would not be sending them any more notices since they do not
Provide a toll free number to talk to a LIVE person. I also instructed them to to find this
Complaint online here at http://usashameboard.com (amongst other magazine complaints)
So they know I have no problem with their magazine, I have a problem with LAZY
Employees who don't know what customer service MEANS! Check your records first
Before you harass customers who have PAID, fair and square.
This, after their threats to STOP the gift subscription. I also complained to Oprah.com.
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