Sprint is not the company i thought it was. Period. I just got phones
in December. I bought the phones off craigslist. I took them to the
store and asked how how much to activate them? I was told that I only
had to pay a security deposit of $100 for each phone. Got them on.
GREAT! Not!!! I paid $200 before I even signed up. Got the Bill
$289 for a plan that I was told would cost no more than $165. LIES!!!
So they charge $5 to have a spending limit. Unless you do automatic
bill pay that is. But of course I found that out after being on the
phone for 30 minutes that even if my bill is below the spending limit
they will still cut it off. Like why do I have to pay a charge for a
spending limit if it doesn't mean anything. So we are going to charge
you for having a spending limit but even if you're under it we will
cut you off. So I payed $209 on the $289 bill, thinking that I would
be safe because it left only a $70 balance and that was under the
spending limit. NOT!!! They said my service was scheduled to be
interrupted in 48 hrs. So lets sum it up... in LESS than 30 DAYS I
was charged $489 by sprint. $489 and the anytime minutes on the bill
still say ZERO! No overages, no downloads, none of that. These were
activation charges, fees, and prorated charges. I pay all of what they
asked except for $70 and sprint reps tell me my service will be cut
off even though I am $230 away from the spending limit that I am being
charged $5 monthly for... What a way to make a customer feel good!!!
#greatjob. So then the rep tells me that I can make a payment
arrangement so that they won't cut the phone off. GEE THANKS!!!
THANKS BUNCHES!!! So then I ask since it was LESS THAN 30 DAYS since
we got the service could I cut it off. No. They changed it to 14 days
and of course that time has passed. Of course there is a "early
termination fee" which is equal to about 2 months of service. We have
2 phones so $700 total. Yep that's about 4 months of service. So I
then inquired about suspending the service. Of course you can't do
that until you have had the service for at least 90 days... Which we
haven't had. So then I inquired about changing the plan because
obviously it is going to be more expensive then what the sales rep
told us. I was then told that because we have SMARTPHONES the only
other plan that I would be able to get is actually EVEN MORE than the
one that we are currently using. So basically we roped into a contract
under false pretenses and there is nothing that can be done about it.
I have to put up with the Lying sales rep that told me that I only had
to pay $200 to activate 2 phones for a bill that is not supposed to be
more than $165 per month... Run around customer service that does not
have the authority to do anything but make payment arrangements. I am
so sorry that I did not find these sites and reviews BEFORE I got the
service, because I surely would not have signed up for this. Not at
all. I saw all the reviews for "Award Winning" customer service. I only
found this sight when I was looking for the Corporate Office contact
info. AFTER I WAS ALREADY ANNOYED from being on the phone for an hour
with no acceptable resolution to me.in my opinion this is NOT award
winning customer service... I feel like I have been Hoodwinked into a
lousy contract and it will ultimately $1000 to get a new provider
unless I want to ruin my credit. This is the ONLY thing that I have
had in my name ever. Unless I have $770 on hand I'm short. Which means
that I would have had to spend $1259.00 to have had 2 sprint phones
for ONE month. This doesn't even include the price that I payed for the
phones. Then will still have to see about getting another phone with
another carrier and how much they will charge. AWARD WINNING? I THINK
NOT! How can you have policies that don't benefit the customer. What
happened to the customer is always right. I am assuming that whoever
they surveyed for those results must have been paid. There is NO WAY
with all of the reviews that I am finding that sprint could actually
considered consumer friendly... Furthermore have award worthy anything.
I wish I had just went with my first instinct and walked on by. These
are some websites that popped up that have numerous complaints about
phones, services, and customer service. I don't know which people were
surveyed but it was not any of us. The way I feel about this company
right now I would not recommend it to ANYONE! I would tell them DO NOT
use this service!!! Their customer service and policies really suck.
I don't even want a cell phone anymore, I hate this phone now. I wish
I never got it and now am forced to spend my money at a company that I
am totally unhappy with for the next 2 years. I am SO SORRY that I
ever signed up for this service! I think that I'm going to post this
letter on some websites now.
A very unhappy *new* sprint customer
Nikaiya Adams
Http://www.contact-the-ceo.com/blog/contact-sprint-nextel-ceo-dan-hesse/
Http://ecorporateoffices.com/SprintNextel-605? Sent=1&page=27
http://consumerist.com/02/27/sprint-ceos-phone-number-and-25-other-sprint-execs/
http://www.corporateofficeheadquarters.com/10/sprint-corporate-office-headquarters.html
0 comments