I have had the worst experience with a mattress delivery from Sears. No one called to let us know the postal code was wrong on the delivery address. We waited for 6 hours for delivery. I called and was told the mattress delivery first they had showed up and then no they did not show up. Now it is a ...
My husband and I bought a water heater from Sears recently. After discussing our existing water heater setup, the salesperson clearly told my husband and me, "Your installation charge is $229." When the Sears installation crew arrived, they presented us with an additional invoice for ...
The unit started to fail under warranty and after months of a unit that didn't work and 4 technician visits they would not honor the warranty. They're customer service is awful and I will never shop there again ...
I had a simple dryer repair that needed to be made. I called Sears Repair and scheduled an appointment. I bought a Sears Product Warranty for the dryer for $206.00 to cover all repair cost. I specifically asked that the technician call my husband's cell number because he was the one that was taking ...
I bought a bag of frozen steamers potatoes and sugar snap peas it had the stalk of where the pea comes off in the bag, the sides of the pea I could not eat I had to throw it down the incinerator. ...
I just talked to someone who had worked in their call center. They are encouraged to upsell customers into same-day delivery even though the company has no inclination to actually delivering that day. Any complaints are ignored by managers, as other reviews have mentioned. It sounds like a real ...