I came across this foreclosure agency while searching for apartments. So I called. I told them what I was searching for and the price range as well as to what locations. That I had two pets. The agent was very agreeable that they could provide me listings that fit my search. There was an application fee of $49.00 (actually later I realised it was a membership fee. I asked if theyknew what the deposits might be, the response was no deposits were needed. I would would just take over the payment. I would contact the owner and do a walk through to see if the apartment met my specifications then contact them and I would move in.
This is all great, no deposit plenty of apartments in the area, and price range I wanted that were pet friendly. What a great company. So. I payed the $49.00 thinking that was to check my credit and rental history. Then I was given a web page to go to and became very confused as to how that worked. What I am supposed to do the searching? I thought they had listings for me. Ah well. So I searched under the area and choices.
Please choose stateAlabamaAlaskaArmed Forces (AE) Armed Forces AmericasArmed Forces PacificArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict Of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyoming Beds 1 2 3 4 5 6 7 8 9 10 Baths 1 2 3 4 5 6 7 8 9 10 Residence Office Industrial Apartment Bldg. Commercial Condominium Price range:
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When I tried to search with areas nothing came up under Apartments. I called back and was given the drone drill. There are five steps, you mail a letter to the property owner, wait 3 to 5 days and then call them to arrange a walk through. Then contact First financial, and move in. Only problem is one I didn't ask for a membership, 2, I was given the impression they were to supply me with listings. 3, that the listings were available and that they were apartments. They clumsily guide me throuh what I might be doing wrong. Finally when I entered condominium some addresses came up a couple 1bed 1bath not in my price range. Then when I called and asked about this they told me that anything under $100,000 would be in the price range of $550 to $650 Few met those specifics and once again they were not apartments or studios. I am told tp go to the resources page and ask for updates and to use the forms located there. These: LinksFirst House Financial GuidePurchase Agreement [. Doc] [. Pdf]Contact Letter [. Doc] [. Pdf]Grant Deed [. Doc] [. Pdf]Quit Claim Deed [. Doc] [. Pdf]
Nothing here refers to apartments either. So I do a live chat thinking it couldn't possibly be a person so I asked if the agent was a human. They assured me they were so I said I am not gettings the listings I was looking for. Anyone on the other end could tell I was frustrated and unhappy. I was told not to be rude to the customer service agents. But they would not answer my question, do you have apartments or studios in the following areas. They pulled a listing and emailed it to me.
Just prior to sending the email the agent told me there was nothing in the areas I requested in my price range. The Email once again were homes. I mailed nine letters out thinking well maybe I should just settle with what the have. I went to the terms and uses page where it stated I f they were unable to supply me with what I was searching for they would refund the $49.00 minus a five dollars processing fee. So I snet a letter to the customer service department and received no reply for five days. Once Again I did the chat service. I told them my situation and they began giving me the drone drill again. They said the listing was sent via email that I requested and it was under the documents of RCON what ever that was. I told them I had sent a refund request to the people on the resource page and they said you sent it to customer service, not billing DAH, isn't that what is on the resource page, customer service? So now I have to contact billing via email. Not a problem.
As follows. Please forgive my errors.
Furious! Robert Allen [email protected]:00 AM (1 hour ago) to billing
Hello,
In the terms of use it states (which I can no longer pull up) that should I receive listings that do not meet my specifications or (plain English) you can not provide me what I am searching for. (what I requested) OK. San Diego, California. $500 to $600 cat friendly. 1 bed 1 bath small kitchen and living room. Gas heat and stove. Apartment buildings not houses. Within 10 minutes of the down area, north east south or west. Would be much appreciated. That you would refund my payment less $5.00 processing fee.
I was sent listings in the $550 to $650 range. I used those listings supposedly the "RCON" listing, first time I have seen the name, and they were all houses. Every time I try to explain this is not what I was told in the very beginning when I sign in for this mess, I am politely overrun with drone syndrome replies. I have typed in more than 16 zip codes with 0 results as my result. Please refund my membership fee (which they were very smooth in making me think it was an application fee, not a membership), before they dropped me on my bottom into a web site to research for myself. I was led to believe that the research would be done by your company in the initial beginning phone call. Agent name and Ext 204. Everything I asked if they could do was a, yes we can do that for you, etc. Never once did she say we only have houses that have been foreclosed on, but she did say we can find you an apartment and you just take over the payment no deposit needed.
Customer support though they may be nice, are very skilled in avoiding the specific questions. Do You have Studios or Apartments in the range I requested. Answer: Mr. Allen we sent you the listings you requested just follow the the five step and set up a walk through. Hello that is not an answer to my specific request. Either you do or you don't have my requested apartment info. The costumer agent when she sent the listings to me which I no longer have, said specifically there are no studios in the area you are requesting in the at price range.
Come on Folks I have worked in the corporate system for years. You are very smooth with your sale pitch.
Please Reply Asap. Also you will have to refund to my debit card which I will give you in the next communication not the card I paid you with as it is now closed.By the way I am refraining from using every nasty word I can think of because I am so livid from this entire experience. So PLEASE don't tell me I am being RUDE! And trust me I will be sure to send copies to the better business bureau. And just to be clear once again, I only wanted to find an apartment to rent not a home to take over.
Dissatisfied
Customer Robert Allen
Waiting for a reply.
I highly suggest that no one be duped into thinking these people can help you find an apartment and be fooled into thinking a process fee is just that, not a membership fee. They may well do a grand business for locating homes or condo or townhouses, but speaking or understanding plain English is not their best suit. And there is nothing in the world worse then speaking to someone who speaks back to you through rehersed sentences.
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