We recently purchased a 4 month old Rottie from this company. First off they were very rude and unprofessional, they have 17 year old kids running their store and whenever you ask for a manager they will "be in later on" yet they never seem to come in.
We brought the puppy home with us and he started to vomit and get aggressive. He also seemed to cower whenever anyone would walk up to him or tried to pet him. I called up their staff vet and he said it sounds like the dog has a temperament issue and that the dog sounds as if he was abused by a previous home. He recommended that we bring him back to the store under their compatibility contract. We were then required to pay them a 20% surrender fee $160.00 to bring back a vicious animal. It doesn't make sense. Then they continued to be very rude and obnoxious to us and recommend that we never buy any animal ever again.
We feel that they breached the contract by their vet telling us to bring him back. We talked to a store manager and she said if the vet did say that then we wouldn't need to pay the fee. The obnoxious sales person at the counter called the vet and she said he said he never talked to me. I wonder who I talked to... Myself? Not only did she lie directly to our faces but also told us it was our fault that the dog bit my boyfriend in the face. If this animal was so vicious and mentally unbalanced why would they sell him in the first place?
We checked with the Better Business Bureau and there have been numerous reports filed against them and they refuse to reply to any of the BBB's attempts to solve conflicts. We do intend to pursue every legal option that is available to us and try to save other people from the heartache and headaches we have endured thru this process.
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