I walked past the store and from the outside looked lovely, had beautiful dresses in the window, so went into the store and saw the most amazing dress straight away. I had a fitting, and it needed a few adjustments.
I told staff I would prefer the straps to be removed and adjust the bust, I was told by staff the dress would be ready end of May, as my wedding was July 7th, My dad paid half the money of the dress there and then, I was told that all adjustments would be done and my dad could pay the rest once the dress had been altered.
So it comes to end of May, I ring the store, asking if my dress is ready, they tell me no and now it will be beginning of June, so i ring beginning of June, and staff kept fobbing me off, and i was promised on several occasions i would get a call back and didn’t, i had to keep ringing, at this point i was starting to worry as time was running out till the wedding and had no dress, eventually i was told to come in middle of June for my final fitting, So i turn up to the appointment with my bridesmaids and family, Staff could see we were waiting, and then i was asked why are we all here? So i said my final fitting, she disappeared and without a word nearly an hour later returns, no apology for the wait, she calls us through, i go into the changing room and see
my dress and NO alterations had been done at all, the straps were still on,
I was fuming, i had been kept waiting over and waiting and then they had done nothing, so i kept asking staff why nothing had been done, they stood there clueless, so I called for a manager, She was the most rudest patronising person i have ever met in my life, I put the dress on anyway, all my family were there, the manager came up to my as i was crying, and i asked her why my dress was still the same, she had no explanation, she just said we know your worried, its not our worry, and that’s the design of the dress, I said what!!! Im your customer how can it not be your worry? And i knew what the design of the dress was, but why wasn’t it altered? She didn’t answer she then turned to my dad and had the audacity to tell my dad he needed to pay the full price upfront for the dress before any alterations could be done, if so why were we not told before, my dad refused and became very emotional as did myself and the rest of my family, the staff just stood there and watched they didn’t care less, the manager then started comparing a wedding dress to buying a car, I was so angry and humiliated how dare they treat me and my family this way, the dress weren’t cheap either, the manager then said if we give the dress back they will do the alterations for free, i said no way! Probably would never get it back, if i didn’t like the dress so much, i would have got a full refund and went some where else, but i loved the dress, so we just paid the rest and took it to get altered somewhere else. As we were leaving one of the other members of staff said have a nice wedding, but very sarcastically, i wanted to punch her in the face. My dad wrote a strong letter of complaint to the head office and received no response
I really cannot believe how I was treated they took no responsibility, and were unbelievably rude and unhelpful, luckily i got the dress altered somewhere else and the dress looked amazing on the day, but choosing your dress should be an amazing experience, as most people only get married once in their lifetime, the staff at confetti and lace turned it into a nightmare.
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