Thank you for asking. I would like to share my experience with you. I received my first aeg, the dboys scar-l, for my birthday in january. It was shipped surprisingly fast considering that we live in Wisconsin. But a week after arriving the gear box got locked, and the hop up adjustment wheel became stuck so that it couldn't turn. I emailed support@ airsplat.com and they said that locked gearboxes weren't covered under warranty but they said that they would fix it for me anyway.:) So I sent it in but when it came back they forgot to fix the stuck hop up.: (So i emailed [email protected] again and they said that i could exchange it for the same gun or get $160.00 in store credit. So I decided to go with the second option and get store credit so I made a decision of what I wanted to get and emailed back. After verifying the credit card information over the phone with a surprisingly friendly and helpful customer service representative my exchange order was sent and I received it about a week later and I have been mostly satisfied with the exchange.
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