This is a very bad experience, because at that we are invited to participate in their site without risk, it is necessary and there is a risk very seriously when I received an email from Ziinga, telling me just try our site safely, so I participated in this site and I won a cell phone for $ 8.00, I'm so give them my credit card to pay for this purchase, that's when the troubles are started almost 7 days with subsequent withdrawals after several unauthorized $ 92.00 each day. Subsequently I communicate via chat (conversation is above). Once you pay you a Platinum member even if they send you your item... Not! Has to see you! For me it remains a money grab! An bank investigation was opened!
Please wait for a site operator to respond.
You are now chatting with 'Christian'
Christian: Welcome to Ziinga! How can I help you?
Serge laroche: I saw in my account multiples withdrawal from you even the last one of 92.08$. I never gave you autorization the withdrawal in my account,
Christian: I understand your concern.
Christian: I'm sorry to hear about that.
Christian: Let me go ahead and check that one for you.
Christian: May I have your username?
Serge laroche: i do not know?
Christian: May I have your e-mail address?
Serge laroche: (Personal Information Removed)
serge laroche: here is (Personal Information Removed)
Christian: Thank you for that information.
Serge laroche: i remember triing your website, and i won a cellphone, i paid it with my visacard, you take the payment, then you refund me after few days, then you start multiples withdrawal that i do not autorized,
Christian: I understand your concern.
Christian: The system shows that you have signed up with our Platinum membership on 07-31 with your purchase of the Samsung C3300. The details regarding the membership was included in the receipt we have sent. As written before you upon your payment, here is the text:
Christian: "Included with this payment, you will receive a 7-day Platinum membership for FREE. Once the free days expire, normal monthly charges of $89.99 will apply."
Christian: You were also informed that the Platinum membership gives you exclusive Bid for Free auctions, an additional 10% on all bid package purchases, FREE shipping on all products, 7 free bid added to your account daily and another 8 free bid on each calendar day you log on to ziinga.com.
Christian: Should you wish to cancel the Platinum binding contract, please be informed that there is a charge of $49.00 cancellation fee per our Terms and Conditions state "All Platinum memberships come with a 3-month binding contract. Customers who breach the 3-month binding contract will be charged a cancellation fee of $49.00. Note that cancellation of the contract will void any free promotional gift offer."
serge laroche: I'm sorry but never signed for that platinium member ship, i never signed for nothing then the samsung of 8 bucks!
Christian: But it's shows in our payment page that you bought the item and sign up with the platinum membershi
Christian: But it's shows in our payment page that you bought the item and sign up with the platinum membership
serge laroche: i never sign up for a any membership, i only paid the samsung, more than that you refund me for the samsung!
Christian: Please be informed that winning an auction is in conjunction with a Ziinga.com membership. If you agree to pay for the item, you will also avail to the membership. You always have the option to cancel it anytime, and if you don’t within 7 days after taking advantage of its benefits, you will have monthly subscription charges.
Serge laroche: i don't mind, i never sign up for any membership, then you refund me for the samsung that you will never sent then you withdrawal multiples transaction in my account!!! I want a full refund!
Christian: I can go ahead and process the cancellation now
Christian: Based on the Terms & Conditions agreed to at the time of registration and payment, Membership fees will be charged upfront to your credit card every month. Membership fees cannot be refunded, users may only be entitled to a subscription fee refund if they have not used any of their membership benefits. On your case, you already used 28 used bids which is your membership benefits This is stated in our Terms and Conditions.
Christian: Cancellation fee of 49.99 CAD will apply
serge laroche: why are you refund me the samsung
serge laroche: My account show me that you refund me the amount of 8 bucks for the cell
Christian: Yes you will received a refund for samsung within 10 working days
serge laroche: non you all ready refund me for it
serge laroche: but the membership still avalaible... Don't look strange to you
serge laroche: you already refund the amount of the cell phone for a unknow reason, still withdrawal multiples transaction in my visa account pretending platinum membership signup!!! Now you want 49.99$ fees for cancellation that i nevez signed, when you already took 92.00$
Christian: I understand your concern.
Christian: But we encourage our customers to read all necessary information before completing any transaction.
Serge laroche: This is for an email that you sent me with a triing for FREE without risk!!! Wow! What a deal! I don't know what it mean 'without a risk'
Christian: It will clearly state on the payment page, "Included with this payment, you will receive a 7-day Platinum membership for FREE. Once the free days expire, normal monthly charges of 89.99 CAD will apply."
Christian: Per Terms and Conditions, "All Platinum memberships come with a 3-month binding contract. Customers who breach the 3-month binding contract will be charged a cancellation fee of 49 CAD. Note that cancellation of the contract will void any free promotional gift offer."
Christian: Furthermore, an e-mail receipt is sent to our customers upon purchase as a reminder about the membership charges and the 7-day free membership. There is no intention to deceive as all necessary information is communicated to our customers.
Serge laroche: It easy to you to say eveything after all, when you decided to refund me the samsung without notice from you cancel the memberhip if it was!
Christian: So would you like me to finish the cancellation and refund for your won item?
Serge laroche: the item it's already refund! What you want to refund! My 92$
serge laroche: But the problems is the 92$
Christian: Regarding your request for a membership fee refund, per Terms and Conditions, we will quickly refund the fees as long as you have NOT used any of your bids or ANY of the listed membership benefits. Unfortunately, what you are requesting is no longer applicable since your account shows that you have used 28 free bids, which is one of the benefits of being a member.
Christian: Just checking, are we still connected?
Serge laroche: yes
Christian: So are we clear now?
Serge laroche: I won the item july 31 th and paid for it the same day, then you refund me or cancel my membreship for me it's the same thing caus' you refund me my won item, august 6 th, then 7 days,
Christian: So what do you want me to do in your account?
Serge laroche: To if i saw it like that after you wrote me my supposed membership, my account was already cancel, i want you to do to refund me my 92$
Christian: You membership still not yet cancel
Christian: You still have platinum membership in your account
serge laroche: NO, THE DAY YOU REFUND ME MY WON ITEM AUGUST 6, after refund me the won item to decided to don't sent it to me. This is the truth!!! The rest it's only a money trap customer!!!
Your email is not appropriated,
The real cancellation date has been make the day you still choose to do not send me my won item and refund me for it.
After that it 's a customer money trap, caus' you still stooling me 92.00$ CAD
This is good catch 22!
I already open a bank investigation!!! Becaus' the transaction with you has been closed the day you refound me for my won items about 7 days after i paid for it without notice.
To me still a very very bad experience.!!!
Serge Laroche
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