I made a one-time payment of 1 pound through PayPal for a one-month Xbox Live subscription. One month in, I received an email saying they were going to charge me 5 pounds for the next month. I logged in, because I never agreed to this, and my payment section said "No payment method set up." I kept getting the email, and today the money was withdrawn from my PayPal account.
I tried to contact Microsoft Live and Xbox and got nothing. When I closed my account with Xbox Live, I received no confirmation that it was closed. These are basic requirements even for small companies, and we are talking about the biggest company on the globe, and nothing!!!
Then I checked my PayPal account and noticed that Microsoft has an auto-pay set up. How? I never accepted this!
Microsoft stinks and is old-school.
Complaint / Review
Microsoft
Xbox Live Month Auto-Renewed at 5 Pounds Without My Agreement
Author: tompeppe
Offender: Microsoft
Country: USA State: WA City: Redmond ZIP: 98052-6399
Address: 1 Microsoft Way
Phone: 4258828080, 8008263110, 8006427676, 8776967786
Site: microsoft.com
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