Complaint / Review
Direct TV
Supervisor Demanded Cancellation Fee After Landlord Refused Installation

I spoke with Jason 34600 (Supervisor from the department). I explained to him that I moved to a new location and the landlord doesn't want any type of installation in his property. The supervisor told me I should have considered these before moving. I asked for support to figure out what my choices were. The supervisor clearly stated that I had to cancel and pay the cancellation fees. According to my contract signed it doesn't state that I need to pay cancellation fees if I move to a new location and landlord doesn't want installation. I asked for a copy of contract and he said he couldn't provide that. I also asked for corporate phone number and didn't want to provide it.