We booked some flights with them and they charged our credit card and at the same time gave the airline our credit card details so that they charged us again. They never paid the airline direct so we ended up paying twice!
Edreams promised a refund but did not deliver and we had to open up a dispute with our credit card company.
Also if you phone their customer service department it costs £1.53 per minute and they take ages to deal with you, so it is VERY EXPENSIVE.
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