Usacomplaints.com » Miscellaneous » Complaint / Review: Rejuvanew Eye Care, Perfect Radiance Anti-Wrinkle Serum - Consumer Report. #837453

Complaint / Review
Rejuvanew Eye Care, Perfect Radiance Anti-Wrinkle Serum
Consumer Report

This was a three-part "free" trial product - 'perfect radiance anti-wrinkle', 'rejuva eye care', and 'revita derm anti wrinkle'. However, I got billed the following month for a total (individual prices per product varied) of around £210 (on a converter that's $334.98 US). Apparently, I had signed up for a monthly subscription which billed me extortionate amounts! Because the company already had my credit card details (from shipping costs - whilst the products were free, the shipping was not!) I got billed this amount. I wasn't told in the free trial that I had signed up for this, nor did I receive any follow-up emails telling me I had a subscription. When I queried to why I had been billed, I was told that this information was under the 'Terms and Conditions' (or license agreement) in small print, of which you have to accept in order to receive your product. However, it is well-known that most people do not read the small print, and this information should have been made very clear to the consumer before purchase of a trial. I am a student and bought this product for my mother; I cannot afford this amount of money per month! Upon my queries and my insistence, the company agreed to cancel my membership, but refused a refund. I am still fighting to get my money back!!! I hope others won't fall into the same trap!



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