During Last 24 hr. Been through stress with Blue Beacon. Went to another Blue Beacon to show damage to truck tanks for verification and ended up being assaulted. Was given the finger for not going to the right bay, before I ever spoke to anyone or got out of truck. Before employee even knew I was a female. Employee acted like he was on drugs. Jabbing his finger into the air because he felt I was not doing what he directed, and had tooted horn waving him to come over to truck.
Second round of abuse by Blue Beacon Truck wash employee begins. He was proud of his attitude and actions.
Was then called abusive names like fat fu*ing bitch, on two separate occasions. Later went to take PICS of damage to tanks and employee came out and started abuse again, threatening me, waving middle fingers around. When camera was warmed up, I took picture of employee instead. He was proud of it and came at me wanting me to take more pictures. Then grabbing my wrist, twisting and crushing my hand in process of obtaining my camera. Have PICS will show you one if you respond. I called police twice, once because I was trapped and could not back out, due to construction. Once because of the assault.
Employee attempted to erase pictures, but, could one erase the one on top. He ran off with my $400. Camera violating it and trying to destroy evidence. Other employee/manager, backed his actions, also, calling me names, telling me earlier, when I was behind shop trapped, to go ahead and use my fat fu*ing fingers to call 911. Along with many other abusive words geared towards my weight and gender.
As a result of being your customer, I feel violated, abused, my wrist / hand is hurting every time I try to shift truck, the cut job done on the tanks is completely ruined, As a single mother, I can not afford this, as a truck owner I feel the need to warn other owners, as a female, I feel totally enraged and am looking into the possible filing of civil charges, as the officers told me to do.
As a customer, I am preparing a flyer, with photos and my complete story of my experience. It has been suggested that I pass my story on to every truck wash for there bulletin boards and to any magazine/paper, so it might help others avoid the same experience with your employees and their workmanship. If my hand should continue in this pain and not be aided by some aspirin, then I shall go to the doctor. At that point, or maybe, I should anyway, I will be forced to seek a legal representative to protect my intrust against people that do myself and my small business harm. I have copied and will forward this message on to them at that time. Along with the rest of the details.
Updated Letter To Blue Beacon:
Will update with more PICS and fact details as time permits. Currently late on load due to being detained behind Blue Beacon Blooding, employees abusive actions, speaking to police, and dealing with aftermath.
Original complaint was based on truck wash services provided by Blue Beacon of Des Moines, Iowa. Receipt ticket # 008239047. Provided for customer owning 1 truck leased to name on ticket. Wash was incomplete, acid was used on recent cut job. I was to upset upon seeing condition of truck, when dried, to go back to facility. Was advised to go to next facility, for incident report, verification, and PICS.
Upon arriving at Kansas City Blue Beacon, no employee was available and facility was locked up. Went around building, knocked on window and door. No response. Got back in truck. Tooted horn 3 separate occasions, with 1-2 minutes apart. On third attempt employee appeared, obviously upset by intrusion. He motioned for me to move truck to other bay.
With the construction and small boulders behind me it was my hope to pull forward, and through. As I had no desire to blind side back, or wash truck in the rain. Before I said one word, before I was out of the truck, before he knew if I was male or female, the customer abuse began.
After trying to wave employee over to explain, he (bill I was later told), began thrusting both arms into the air with jagged motions and middle finger outstretched. Shouting "FU* YOU we don't want to wash your truck anyway."
As I got out of truck and walked over he closed bay door, while using obscenities.
Another employee (Scott) walked towards locked door. After trying to relay why I was there, and shouting through plastic window, I stated that I could not even get out and would have to call 911 just to leave. Employee stated for me to "go ahead and use my fat f*ing fingers and try to dial 911" Quote UN Quote.
I could not respond and returned to my truck.
Shortly after dialing 911. The less angrier of the two came outside to the truck. Told me they just wanted me to use the other bay. The truck was maneuvered over, put intro the bay, turned off, and I got out my camera. After briefly explaining to Scott the circumstances that brought me there, I went to turn on the camera, to take pick of damage to tanks.
Before camera could warm up, "Bill" came round the front corner of truck hood. Using foul language about my being a Fuc*ing fat bitch and such. Scott told him to get back into the office. I asked him to please shut up. Orally abusing my weight and gender was not necessary. This brought the finger, and more obscenities, back out. I was fixing to take a picture of the tanks, and swung around taking a PIC of him instead. Thus provoked, he advanced towards me repeating "take a picture of this fat bitch" and such.
It went crazy from there. Without requesting the camera first, he just kept coming until he was virtually on top of me twisting and attempting to wrestle the camera out of my grasp by force. Bending and crushing my hand, then running out into the rain with my new digital camera. I chased after him outside before he went into the office placing his leg and foot against the door, preventing access while he yelled at me and kept pushing buttons on the camera.
The employees (brothers I found out) jested and had fun with keeping the camera and seemed to enjoy my obvious humiliation. With over 163 photos, on the camera card, some private, in combination with the weight and gender comments I felt so low I just wanted to curl up and sink into myself. It was nauseating.
I had finally come to the point in my life where I had accepted myself, and was ready to enjoy life, skinny or fat. Or so I had thought before this horrific night. With no exaggeration, being assaulted by a stranger orally was bad enough. Now I felt violated and emotionally raped.
When the police finally arrived, they informed me that, unfortunately, these creeps could get away with it, due to a current law, allowing a business, or homeowner, to remove someone by force, if they had been asked to leave.
The boys lies, they had not asked me to move out front till after the camera episode. At that point, how could I, before police came? They also lied about my bearing down on the horn. Yes, I tooted to bring someone round. To get anyone's attention that may be there. Is that not normal for Truck Washes? But, I never fully released the horn to it's full air, and did not hold it down. Never inside either.
As women and truckers, what has our society come to? This event gives new meaning to the words "BE CAREFUL OUT THERE." I use to think it pertained just to 4 wheelers. But, the very businesses we give our hard earned money to?
I gave the hand 24 hours to heal up. Aspirin, has been fading to fast. The pain is there overtime I now shift or grab the CB microphone. Even sitting still, there is a bit of throbbing.
It became necessary to obtain some relief. The emergency room took x-rays, found no fracture at this time (I did not think there was one) however said my hand ligaments have been damaged. If I allowed him to place a sprint on me, I would be forced to take 3-7 days mandatory from work. I opted to try bandages for now.
Unfortunately, they say, I still cannot drive on the Vicodin pills. So I'm back to pain while driving. Why should I have to make this choice?
The employees did not lie about one conversation... When I asked for the managers name, they stated "why"? This happens all the time, they said. They told me they had been working at Blue Beacon for years, and that Scott was the man in charge. Scott stated that nothing would happen to them, that I was in the wrong for taking pictures. Well, they were fine before his brother got busted!
The manager, Paul? That I spoke with, said he had taken care of the discipline, unless he hears anything from corporate. He said the boys have always been sarcastic. He belittled my story, played it down, covered for them, denied being able to see any of the important things like "Bill" in the back doorway or the camera part. He seemed to believe it was nothing major. He posed as the top manager there. Telling me of how corporate sends HIM faxes of calls in how they give it to HIS hands to deal with. But, I found out along the way he has a boss there too. That really makes the calls.
So, Paul, if "Bill" (his name was a lie), is so innocent why was he outside running around with my camera in the rain? Why the fake name? Well, a picture tells the truth and a thousand words-at least that is what the cop said yesterday morning.
Second round of abuse by Blue Beacon Employee begins. Abuse to customer consisted of foul language, foul gestures, attack and assault, verbal abuse of customers body weight and gender (female). Employee was boasting and proud of attitude and actions. Manager - (his brother) also engaged in the name calling and verbal abuse siding with his brother against customers complaints of the employee. Please see attached for further information.
Please forward to the appropriate authorities/managment there at Blue Beacon. Don't let this happen to you! No matter what the customer does, even if they blow there horn outside the bay, in an attempt to find the employees, there is no excuse for this type of behavior.
Proof of hospital visit, due to Blue Beacon Employees physically abusive actions
Injured wrist/hand, bruised by employee actions
Wash job - by "streakin Beacon" you can see streaks where lazy employee did not pressure wash or brush tank. The bad wash job, only hours before, could not even be covered up with the light drizzle, and moisture coming off the wet road.
More of the same. Have over 25 pictures from within 5 hours of wash job. Called to complain within minutes of leaving wash bay, when truck was dry, and I got out to go into work place. Could not see it all as well, when it was wet. Did not have time or desire to go back
Another example. Other side, you could see where they sprayed with power wash and where they did not. They never did re-wash it. Ever.
Shine Same tank had on it - Blue Beacon allowed acid to be put on it, even though told not to
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