I recently obtained a credit account through Sam's Club with GE money bank. For the past several months I had been making my payments online at least a week prior to the due date. Generally, I would make triple the amount due to pay off my account quickly. The first payment, which was for the minimum due, was processed fine and was the account number I used for subsequent payments. However, after the 2nd month GE money bank returned my payment (which was for triple the amount of what I was expected to pay) and then turned around and did this the next two months. After three months they placed a suspension on my account and when I called them to tell them my bank said they had returned the payment they accused me of not having funds to pay (which I had more than adequate funds to pay). I called my bank again and they said the problem could have been that GE bank was not entering the right number. Again, I called and the customer service rep was very rude. She said it is not our fault you entered the wrong checking account number. Well, I am wondering how I could have entered the wrong account number when in fact it as the stored and was the same number used in the first transaction. Amazing! The ironic thing about this is that I pay my husbands from the same account and his processes. Well, needless to say my credit has been ruined by them and I had all of these late fees, returned check fees, etc. So, I paid my entire bill at Sam's and then found out they closed my account and reported me as negative on the credit bureaus. My complaint is that this company is targeting consumers and using a bait tactic to offer credit but when people pay more than the amount due or try to pay it off they play games like this. I agree that a class action suit needs to be odged against them and am willing to take part if this does occur.
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