Complaint / Review
Epoch 800-893-8871
Consumer Report

Have been trying to cancel for a year via email they kept saying they couldn't find me on their system. When I called the support guy, I think his name was Bernie, he insisted that my emailing was unacceptable and that I should have called in the first place. A complete bastard. For some reason he didn't buy my argument that I "email to keep a record of all communications". I still have the full email trail. Is there anything I can do with this? How do I get them back for this?