The manager said I could have a refund of $399.38 I prepaid for tires and services that I never accepted, but I have not been able to get the refund.
I had been a satisfied customer of Tiremax in Livingston for several previous years so I didn't think I would have any problem with them when on 1/4 I pre-paid by Mastercard debit card signature purchase for tires that were not immediately available in the store. Sadly, I discovered that the store is under new management and the level of customer service I had come to expect from them no longer exists. The $399.38 I paid on 1/4 also included installation and balancing of the new tires, and disposal
of the old tires, absolutely none of which has happened and the old tires are still on my vehicle. The following day, the store wanted to install a tire that was DOT date stamped older than I wanted installed as a "new" tire. John Crenshaw told me that I could have a refund if that was what I wanted, because he could not personally
guarantee the DOT date of any of the tires he sells, but he was going to try to get me newer tires, and he asked me to return to the store on the afternoon of 1/6. This would have been perfectly acceptable to me, but then the owner or "CEO" of the store (Chris) called me on the phone on the morning of 1/6 and actually screamed at me and used profanity at me for questioning the date on the tires. At that point I decided that I absolutely WOULD NOT buy tires from this store, not now, not ever. So, I returned to the store the afternoon of 1/6 and John Crenshaw was not there. Chris should be proud to learn that I did quite interestingly get an almost verbatim "dressing down" (without the profanity) from Luron about my audacity in questioning the DOT date stamp on tires as I had received on the phone that morning from Chris. Fascinating how they all memorized that same script. Luron also stated that they were too short handed to be able to put the tires on that day, (even if I had wanted to take them, but I wanted the refund), anyway. And I was told by associate Luron that "only John knows how to put in a credit card refund". I found this to be curious because Luron has worked there for a reasonably long time, and being left (apparently) "in charge" of the location, one would think he would know how to operate the cash register. Luron told me to come back the following morning, so I went to the store again on 1/7 at approximately 9 A.M. And John Crenshaw was not there. Luron told me to "come back in a couple of hours" so I returned to the store at approximately 11 A.M., but again, John Crenshaw was not at the store, and this time I was told that they didn't know when he would be available. So even though John told me that I could have a refund if that is what I wanted, John has not been available to do it, wherefore, TIRE MAX LIVINGSTON TX accepted the returned merchandise/cancellation of services on 01/05, and failed to issue the refund. The
drive to the store is 20 miles each time, I have already been there three times, trying to get the refund for merchandise and services that I HAVE NOT and WILL NOT BE receiving from them.in the meantime I have been reading other consumer complaints that I have since found published elsewhere on the internet about Tiremax, and this seems to be the new m.O. For this business. They don't provide the expected tires or service and tell you that you can get a refund and then simply become "unavailable" to provide it so that you have to jump through hoops to get it back.
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