Nine days ago, I ordered a number of small items from Bit & Pieces & have received nothing after paying $19.99 in shipping charges. While trying to ascertain where my order was, their phone rep admitted they were not able to say where my order was or when it might be delivered as "UPS had turned my order over to USPS" because my order was under 10 lbs, an effort to save on their shipping costs. Bits & Pieces apparently has arranged with UPS, which is trackable, to "dump" lighter packages into local USPS systems where the packages go into a limbo of sorts that can't be tracked. I'm all for Bits & Pieces saving on shipping costs but not at my expense. This company needs to come clean on its website and in its catalog, letting customers know that they could well endure unpredictable and non-trackable delays within the USPS if their package is lighter than 10 lbs. It was made clear to me that Bits & Pieces does not see reasonable shipping times to be a customer service responsibility of theirs.
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