Complaint / Review
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Charged but no coupon, failure to answer phone

December 3 bought Barnes and Noble gift card, to be sent to me December 12.

I have been charged for the transaction (bank records). I have called customer service for two days and after lengthy holds have been told by automated voice to try my call later.

I have emailed them with no response.

How can the customer know that they are dealing with a scam?