Globe Home Warranty is the absolute worst, customer service is horrendous (except for Rich the claims adjuster who is a gentleman, but although he may approve the claim underwritting has the final word), I have a few properties in Orlando all supposedly covered by Globe, recently I had a dishwasher break down, I called Globe they told me to have the unit serviced that they would reimburse me. Simple enough? HA! I paid 70.00 dollars for a tech to come by and deem the unit unreapairable, I contacted Globe explained the situation they requested documentation from the Tech which I faxed them, they then “authorized” a replacement and told me to pay for it that they would reimburse me minus the 75.00 deductible, I went to Sears purchased the least expensive dishwasher because I am a fair and honest person and I do not take advantage and I had it installed by Sears. I sent Globe all the paper work they requested and the claims adjuster told me they would send me a check for 311.00-386.00 minus the deductible, It has been 2 months and still no check, I contacted “KAY” at the underwritting dept to get a status on my claim. I am 50 years old and I have never come across a ruder nastier individual in my life. The woman has serious mental issues and absolutely no class. She answered the phone by saying “WHAT! ”, I explained to her that I simply wanted to know when my check would be issued, she went on to rudely ask me if I had read the fine print in my policy, she told me they would only send me 200.00 dollars because that was the price a “builder” pays for a dishwasher, I am not a builder. She also said that they would not pay for installation of the unit because i could have installed it myself! -I was amazed-I express my concerns and told her that It was not fair and that I would not accept that, because my claim had been approved for 386.00 minus the deductible, she told me that “If I did not understand what she was saying to me that she would hang up on me”-It has been 2 months and still no check, I reported them to Florida BBB and Consumer Affairs and the Florida dept of licensing and I await their response. This company is a JOKE - save your money and STAY AWAY-When my policies expire you can bet that I will not renew them-STAY AWAY FROM GLOBAL THEY ARE THIEVES!!! -JLB Realto
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