On Saturday, September 24, I purchased a pair of flats "shoes" with Saks Fifth logo on them. Therefore, the shoes are a Saks Fifth Brand name. On Monday, September 26 I wore the shoes to work (Concierges) and my shoes were literally falling apart.
After work, I took them back to the store and explained what happened with the shoes to Karla Rubio and she said that they can't take them back. I said I am not trying to get money back, but just a store credit or an exchange to get better shoes. She didn't apologize or offer any help. I asked her if I could speak to a manager and she said you are talking to one (rude tone). I asked her is there a store manager and she said hold on and went in the back and then came out and said we can't take them back. I asked again if I could talk to the store manager and Karla said that she already asked her and and she can't do it.
Not only did I never get to speak to the store manager, Mary Jane Weber, but I have never experienced customer service this poorly. I have already contacted Saks Fifth complaint line today, 9/26 and the customer service line just has someone document the incident, but there is no one to talk to. So, I did not get any help from them. Please help me. Thank you.
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