The store manager in the Valley Fair, Santa Clara, CA store was so rude... My daughter bought a pair of shoes last Friday and the shoes was broken which can't be worn any more. She went to the store and ask for credit or fixing the shoes. The store manager said they are not Nordstrom. Nordstrom will take back the shoes and send to the Nordstrom rack to resell it. Cathy Jean's policy can't take back the shoes nor fix it. And she said shoes cannot last forever. It will wear out... This reason is really terrible. What kind of customer service is? We just bought shoes one week ago and it was broken. Do we have to take it just because we are not lucky... Well, even the store has such wierd bad customer service policy, she at least should explain in a nice way. Her attitude is just terrible and rude... We'll never go to Cathy Jeans and we'll send mails to all of our friends and my customers to boycott this store... No buy any more...
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