We were setting up our business and trying to get our EIN number, my husband typed in get tax ID for business and Simple filing came up. They made it seem like they are part of the IRS so he didn't question it.
We went back into the emails yesterday and discovered that the information they put onto the SS-4 form (Application for Employer Indentification Number) was incorrect. We both called them this morning and they said it was our fault and that now we have to deal with the IRS to get it corrected, that they have no responiblity to correct their mistakes.
The lady we both spoke to was very rude and told me that it clearly states in the very first paragraph on their website that they are not the IRS. WELL, I went onto the website and no where in the first paragraph does it say they are not the IRS. It isn't until you go down to the very bottom of the page that it states that, but it's hard to read because the lettering is small and it is a colored background, which makes it even harder to read.
They charged us $187 for the tax ID number and now I have to spend hours of my time correcting their mistake. I think they owe us a refund of the chagres if they are not going to fix their mistakes. Better yet I think I wil dispute the charges because they are not giving the service they are charging for. Not to mention they are very misleading in how they present themselves. DO NOT use them they are a big RIP OFF.
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