Please review your bank statements! 139.00 dollars can be a lot of money for most of us.
On SATURDAY, MARCH 6, I noticed that I had a direct debit for 139.00 on my checking account from PHARMACYCARDS.com, a company I never even heard about at all. I called my bank and told them that the DIRECT DEBIT from PHARMACYCARDS.com was unauthorized! They told me to contact the company right away and get a refund. My bank told me to wait until I got my refund and if the refund didn't come in to file a fraud report and close my account. I did my research and found out that this company was based in CANADA, and that their customer service number 866-467-3536 was only available M-F 9-5 EST.
I called PHARMACYCARDS.com - CUSTOMER CARE RELATIONS on Monday, MARCH 8. At 8am PST. I asked them how they got my information and they replied that the affliate gave them the information. They had my old address and such. They told me that I would be refunded within 10-15 business days. I even got the name of the person I spoke with and their employee number.
At this point, my account is seriously overdrafted at this point. I refused to put in any more money into my checking. I called my bank again and told them the situation, they said that they could reverse some of the overdraft charges from the time of the direct debit.
So, I waited then I called again on MARCH 19 and spoke to the pharmacycards customer service again to follow up on my refund. The rep to me that I had to wait 15 business days for my money. I assumed it would take 10 days for the refund from the time that I had called as they told me before. So, I had to wait 5 more days for my refund.
SATURDAY, MARCH 20:
Then, I went online to look for pharmacycards.com and found out that the site was GONE!
Needless to say, I was P-O'd!
I looked it up on and found this website and also reports from the BETTER BUSINESS BUREAU and MSNBC about this company! I printed all the reports out. Then, I called my bank and told telephone banker about PHARMACYCARDS.com and how concerned I was about not possibly getting a refund, mentioned that it was fraudulent company and reported by the BBB. I mentioned to him that if he gets any calls about this company to have those people fill out a fraud report right away!
I also told the banker that I was told to wait for the refund before I was to fill out a fraud report. He said that if it was wrong to make me wait for the refund to have one filled out right away. I told him to send one to me, rather than have me go to a branch!
Do not hesitate to ask for that fraud report!!!
In fact, I just checked my checking account to see if I ever did get my refund! Nothing! This is stress no one should have to endure, especially myself being pregnant and having to deal with disgusting, greedy people like this company. I had my sister call in my stead today the customer service number to follow again on this so-called refund. Needless to say, they were very rude, lied to us saying that the refund was 15 days after the 15th of this month, and basically covering up! They even told us that their addresses were in different places. My sister gave them hell mentioning the BBB warning, YOUR WEBSITE, and news reports. They pretended to act dumb about the whole thing. It was a subsequent yelling match. Why this customer service number is still up and telling people lies is beyond me??!
Right after the call, my sister called the BBB in our area, called the Canada BBB in Regina, Saskatchewan, and reported the company. And then, she called the FEDERAL TRADE COMMISSION and reported them as well. We both are awaiting a follow-up on this situation. I will let the board know what is going on!
Michelle
San Jose, California
U.S.A.
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