Complaint / review text:
I have read similiar reports on this site regarding ProActiv Solution and what can happen if you order the product over the internet.
I have contacted the Better Business Bureau regarding what has happened to me. I ordered the product for a free trial of one month supply at $19.95. The following month the company went into my account and deducted $27.45. When I contacted the company I was told I had ordered an additional three months of the product when I initially signed up for the free trial. This was not the case! I was outraged and I told the representative to cancel any and all further service. I was told that the money was not to be refunded because the product was already in transit.
This month they went into my account again and deducted $19.95. When I called again I was told that I had never returned the product sent in July and they would continue to deduct from my account until the cost was paid in full!
I was never told to return the product. I did not return the product because they had already charged my account and was told I would not receive a refund.
I spoke to another representative later in the day and was told after I let them know I had reported them to the Better Business Bureau and my local state reprsentative that they would refund my money if I sent the product back. They would mail me a return label that TAKES UP TO TWO MONTHS TO GENERATE AND FOR ME TO RECEIVE! How crazy is this???
I now had to close my debit card with my banking institution to which many accounts I pay on line are connected. This is so fuststrating and I beleive illegal what they have been able to do.
If you read this site you will see a posting that is identical to my situation except that person allowed them to continue to debit their account. I refuse to do so and eveni if it was only $1.00 I would fight this. What this company has done is WRONG!
To add insult to injury, the representatives I spoke to are rude and belligerent. It is almost as if they know they can wear you down and they will continue to do as they wish. Well, I will do all I can to make sure that anyone and everyone I know or come in contact with will be aware of their illegal business practice.