I have NEVER been so insulted in my life! I USED to love shopping at Famous Footwear, frequent shopper until November 7! I entered the store with a friend and two children around 4pm. We browsed and tried on several pairs of shoes when we noticed an employee was watching us. We moved to a different aisle thinking it was coincidental, however, again the employee followed us. When she realized that we recognized we were being watched she picked up a random pair of shoes and looked at them. Again we moved to a different aisle making our way towards the front of the store to make our purchases when again the employee began following us. I intended to purchase 2 pairs of boots and one pair of shoes, but after being harassed, I immediately put my shoes down because I refuse to patronize a store that would blatantly follow me because of the color of my skin. There were approximately five other shoppers in the store, however, she conveniently ended up in the same aisle we were in no matter how many times we moved. I immediately proceeded to the door and started to take the children outside while their mother headed towards the counter to complete her transaction. The employee began running towards us as if we stole something. My friend left the shoes on the counter and came outside with us. The employee did not see the shoes on the counter and began to stare us down as if the shoes were in our other shopping bags so we came back in to inform her that the shoes were on the counter. She got closer to the counter and saw the shoes and realized how foolish she looked following us for no reason. We then asked to see the store manager and instead of apologizing for the employees behavior she began making excuses for her saying that there had some black people in the store before us who had stolen some items. I REALLY DON'T CARE WHO WAS IN THE STORE BEFORE ME!!! It wasn't me and i should not be treated that way because of what someone else did!!! Then she tried to say well she was checking every box of shoes because some shoes were missing. I have no problem with that except she wasn't checking every box. If she was checking every box she would not been able to change aisles as swiftly as we did. More importantly, the manager was not on the floor to witness the employees actions so why insult my intelligence even more with these RIDICULOUS excuses. The employee was named Megan and the manager's (possibly assistant manager) name also began with a "M" Maggie, Margie or something like that. The store was located in the Lancaster, PA (Famous Footwear Outlet, Rockvale Outlet Center). I understand retail theft as I used to work in retail in my teens/early 20s, however, to falsely accuse someone and seek someone out because of their skin color is unacceptable. To have the audacity to try to justify these actions based on an incident that did not even involve me or any parties associated with me is outrageous! I am even more outraged by the fact that the manager nor the employee did not even offer an apology. I LOVE to shop but after this incident I highly doubt that I (nor my family/friends) will patronize this company again. I would rather shop where they care about the color of my money rather than the color of my skin!
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