To Whom It May Concern:,
On several occasions I have called this company. Most of the time no one answers or I am on hold for countless minutes and then hung up on. When the contract was approved over the phone, which was a mistake on my part. Shawn Martins told me that these cards were already approved. I was then transferred to Vanessa who stated all the companies selected would approve me of a limit no less than $1,500.00. The companies that I received are already approved. THIS AS YOU CAN SEE IS NOT THE CASE.
There was a chain of phone calls going back and forth which held no validity. All of the credit card companies I called stated that they have never heard of premium one and that I should have not given money unless I had signed a formal document of approval.
The first call by Shawn Martins was received on 11/17/03 @ 5:37 pm EST
Spoke With Sandra employee# 108
Time 12:20 pm EST
Date 11/18/03
Reason: To clarify the date of the debit being 01/02/04 and the amount that each card would be approved for. I was told during this phone call that each card would be approved at no less than $1,600.00 and that all I needed to do was call the bank to clarify which card I wanted and they would send it. False statement.
Spoke With Sandra employee# 108
Time Did not take down time
Date 01/21/04
Reason: To clarify when the package would be received. I was told during this phone call that each card would NOW be approved at no less than $1,500.00, which is $100.00 less than noted from my first phone call. She also stated that they were late with the packaging and just mailed the package out. False statement.
Spoke With Sandra employee# 108
Time 2:42 pm EST
Date 01/23/04
Reason: To clarify when the package would be received. I was told during this phone call that package had gone out and that the address of the company which I asked for was Premium one Benefits, 555 5th avenue suite 317 NY, NY 10103. The address was looked up through the telephone company and web pages and no such address exist.
Spoke With Maria
Time 11:10am
Date 01/28/04
Reason: Maria stated that the package was mailed and the banks were selected and that the minimum of each card would be $1,500.00.
Spoke With Paul Blake
Time 1:15 pm est
Date 02/04/04
Reason: To clarify when the package would be received. I was told during this phone call that I was being irate and was told that I was trying to get the company in trouble. Paul referenced that the package was mailed under the tracking number 1515AS0142. Vox from US mail. The US mail department was called and there is no such tracking number on there mailing system. He then re-verified the address to 666 5th avenue and not 555. The package was then received on February 6 with a Canada postmark stating the date of shipment as of February 2. This is now a month later than the actual sixty days they only give the customer from the date of the debit to get back to them.
In addition to this there were files looked up on rip off.com that shows a women who had her money taken from here and received no cards in the mail.
I would not have written any of this if I were not upset with the service I received. This was completely unfair to the customer and this company needs to be made aware that people like myself don't have that type of money to give away without being made clear of the circumstances.
If possible I am asking for a return payment to my bank account for the full amount of $239.00.
Thank you for your time and understanding.
Thomas
Central Islip, New York
U.S.A.
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