My account was just drained of over $500 in forced debits by Bigpoint.com after I spent 12.99 for my child. Bigpoint's German number is constantly fast busy, calling from US racking up charges, I emailed support and havent heard a thing. I found their FB and posted there for them to contact me and screen shotted it because they keep deleting my post. THey refuse to deal with their customers who are being stolen from. Card is cancelled, charges disputed but from what I am reading on this company, it looks like I get to look forward to collections if I get my money back (45 days from the card issuer). I cannot believe a company is allowed to practice business like this. They took every penny I had in the account! THIS IS STEALING AND FRAUD!
My son just told me that he is speaking with someone in game and they said he would be banned if he submitted a complaint. This company needs to be shut down. Why a business located in SF only provides an international number to deal with issues (and you can't get through) is ludicrous. I demand justice! From what I read it will be moot to talk to the people they put in charge of these issues. I cannot believe I didn't do my homework on this company so I fail at that but still I should not be shut out by them in resolving this in a professional and mature business manner. Beware of giving this company your credit card information, they will yank every penny you have and then make it hard for you to resolve it and ban your kid's account if you take it in that direction. Not a good way of doing business but then again what a profit they made off of me in two days! Scary stuff. This is illegal.
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