I sent my Laptop in for warranty repair as some of the characters on the keyboard were not registering. They called and stated it was spill damage nit covered under warranty, and they would return the laptop to me. After receiving it back from them, they keyboard was no longer secured after they unscrewed it to inspect the problem. They also, neglected to include the black strip the REMOVED above keyboard to secure it down. They sent me back the laptop with pieces missing on it and not put back together as I sent it to them. I asked for the pieces back they said NO. Once we see damage we immediately stop work on product and return it to customer AS-Is. Their policy states, they will return it to me as they received it. That was not the case here. I have now replaced the keyboard myself and it works, except I'm missing the parts they removed and refuse to acknowledge it.
I just want the parts back. I can't type when keyboard is no longer secured up top. Is that so wrong. What is the matter with these people.
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