I recently purchased an ego t e cig kit from freedom smoke USA... When I received the product, one of the atomizers was not working. I was quick to email the company within 24 hours regarding the defective product. I spoke with Cassie who helped me get the 1 atomizer working somewhat. After a few email exchanges, she recommended I return the product, and they would replace it and credit me for shipping... That is when all my problems started...
My other atomizer developed a horrible pungent taste like the wicking material was burning 2 days later. I decided to return both atomizers with a brief note explaining that they were less then a few days old and they were not working properly... Mind you no where on the site is a warranty except on the battery page that states 6 month warranty for the kits... A few days later I got an email from someone named Kristen stating that they weren't defective, and they were returning the products to me. Up until this incident I have never had a problem with anything Freedom smoke sells, but now supposedly I wasted $26 on 2 items that didn't even last a weekend... They have failed to return my products, refund my money, or do anything in any way to address my concerns except tell me I have to clean the products out, and be stuck with 1 atomizer that tastes like the most horrible burning plastic metallic y taste and 1 that produces no flavor no vapor nothing... I want either my money back, or a product that is not defective... This is customer service at its worst. To take someones money for a knowingly defective, if not a health risk by whatever is causing that horrible unbearable flavor, and say well we cant help you except clean it cuz you are stuck with it...
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