My experience with this company is a sad joke. The help chats are worthless. They said my problem was forwarded to engineering but I have still herd nothing back after several weeks. It has been a month without the service. Here was my last attempt to get help. They first typed wait for engineeering and then replaces that with a bogus comment that the chat had to be terminated:
You are now chatting with 'Abbey'
Your Issue ID for this chat is LTK43603764527X
Abbey: Hello, how may I help you?
Michael rhodes: iT HAS BEEN ALMOST 2 WEEKS SINCE THE LAST CHAT OPERATOR SAID THAT MY TECHNICAL ISSUE WAS SENT TO ENGINEERING. See below the end of chat. I hAVE STILL HEARD NOTHING: Michael Rhodes: I believe it is TS05218840 Michael Rhodes: yes, that is it. It shipped on 10/9 Melina: Thank you. Melina: Thank you for the time you have given me, Michael. I am done with the report on your issue and have forwarded this to our Technical Engineers already. They are currently working on it. We will resolve this problem on our end. Rest assure that you will get fine results on this matter. It will take awhile for this problem to be resolve. You will also receive an email notification for that matter. If any chances, it is still not working. Please notify us immediately. To be convenient for you, please do ask for my name or any available supervisors so that you will be forwarded to us immediately for that matter. Thank you so much for your cooperation and patience. I appreciate it. Michael Rhodes: Do you mean, I will be notilied when they have fixed the issue or will i need to do another chat? Melina: Yes, an e-mail will be send on your e-mail address for this. Michael Rhodes: ok Melina: Please just wait for an e-mail update on this Michael. Melina: Is there anything else I may help you with today
Abbey: One moment please...
Michael rhodes: Are you still there?
Abbey: yes
Abbey: its about your prelacement device right?
Michael rhodes: yes
Abbey: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Faye'
Your Issue ID for this chat is LTK43603764527X
Michael rhodes: A5re you there?
Faye: Hi this is Faye, Let me assist you for this matter. Let me review your previous chat. Please hold for a moment.
Michael rhodes: Where are you?
Faye: thank you for waiting Michael, is your new mj still plugged in right now?
Michael rhodes: Why, I am still waiting to hear from engineering in an e-mail
Faye: we will need to check further information regarding this matter.
Michael rhodes: Great, why did i spend the last 30 minutes sitting here?
Faye: please plug in your mj device
Michael rhodes: No, IO am not going throught this process again. I have spent 14 hours in chat and over a month without service. Unless you have specific information on the problem resolution from engineering. If so send me the information in an e-mail as promised.
Faye: okay please just wait for the email that will be sent to you, I will make a follow report regarding this matter, thank you and have a great day
Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com / techchat
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