Called and misrepresented themselves as the IRS. Told me I had money coming back on the last three years of taxes. Needed to pay 99.00 to reopen the forms. After 30 days of not being able to reach ANYONE I requested in writing, my money back. Which they guarenteed in the beginning. I have called at least 20 times asking where my money is and they say, "your refund is in prosess ma'am". Cannot ever answer a question as to why. Refuse to try to see what is wrong. I can always hear people in the background trying to pacify other customers about why they have not recieved thier refund. THey have been telling me that it will be here in 7-10 days since Novemeber 20th. Today is December 23.
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