We used the PODS shipping containers for a military move from Hawaii to Missouri in April. The company gave me a quote of $9969.60 which was supposed to cover the moving and storage of 2 8X8X16 containers for the months of April and May. Since I use a credit union for my banking, I needed specific dates and amounts in order for the card to be processed. I should have known there would be issues when my credit union representative called to tell me there was an attempted charge of over $9000 to my card. The first amount of $5212 was not due for another two weeks, so I didn't worry about it. The following day I was driving across the country from Los Angeles and was unable to use my debit card for gas. When I called my credit union to find out why I was told that the daily withdrawal amount had already been met. Apparently PODS decided to try to debit $1000 a day from my account once the figured out that anything above that amount would be denied. This would have worked out fine, but the money was in my savings account, not the checking. When I called they denied having told me the specific dates for withdrawals. They CLAIM they record all phone conversations, but I could not get anyone to review the phone recording to see what had been told to me. Also, when I called today to schedule a delivery I was told I would pay an additional $486.83- an amount NOT included in the original quote - for the second months storage and insurance fee. When I questioned the legitimacy of the charge I was told that it was listed in my contract. The contract is in 6pt type PDF file that I was unable to completely print because the type went outside my print area. I never though it would be anything but what I was quoted since it was for a service member. We were also told we would not have to pay for the first months storage fee since we were military - also a lie. The concept of PODS is fantastic; however, the customer service is horrible. If I had it to do all over again I would definitely NOT use PODS. I have also told everyone I know what happened to us.
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