I ordered some sprinkler parts from the company in April. They shipped the wrong items to me. I dutifully followed their return protocol, returning the items in early May. As of early August, I still cannot get a refund from them.
I have spoken with customer service on numerous occasions. They provide only token apologies, but no action. They provide no path for issue escalation. Their voicemail system is not personalized, so you do not know whether you have left a message for the correct person or merely in some random dump box.
In addition, to save themselves money, they do not have a toll-free number, you must pay for the phone call to get your money back.
They do not answer their phones, avoid responding, and give only vague platitudes if I actually reach someone.
Never do business with them. They are crooks.
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