We recently bought the Heaven and Earth bed from Land and Sky with a medium-top (softness wise). I have woken up with every morning with a sever lower back pain.
When I was buying the mattress, the store owner told me that Land and Sky was very good with adjusting the comfort level – so if we need to change the softness level they would do it happily. Buying a $3500 mattress you would think that would be true. However, now Land and Sky dont want to help with it – they wanted me to pay another $400 to just switch out the top layer.
We used to have a futon bed a few years ago (all natural but not organic cotton) – and that bed was far more comfortable (and only $400).
Based on the quality of the mattress and the completely rude and poor service – I would not recommend Land and Sky at all.
Why would you want to buy from a company that has a very expensive product, and have no customer satisfaction focus. Would you buy a BMW or a Lexus if you didnt have the high-level of customer service?
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