I took a pair of brand new dangling, diamond and pearl, white gold earrings to Kay Jeweler to be set on simple wires so that they would hang a little lower. I purchased them specially for my wedding. I was pleased that the price to change the post to a wire was quite reasonable.
I was told that it would be about ten days and that I would receive a telephone call when they came back to the store from the jeweler. Several days passed, and I heard nothing so I decided to call them to find the status. They said the earrings had come back. The next day, I stopped into the store to pick them up. They were set on lever backs and the pearls were covered in glue. It appeared as though they were ruined. My heart stopped because I knew they couldn't be replaced and they were to be paired with a similar necklace for my wedding.
They told me that they would send them back for cleaning and to put them on the wires that I had asked for. I was not going to send them back to the same jeweler who ruined the pearls and didn't do what I asked. I told them only to clean the pearls and not to allow the jeweler to do anything else to them.in the end, all they offered me was a $10 discount on the work. They also offered me a gift card for the value of the repair but anything I would purchase in the shop would require that I spend more money. That is the last thing that I would do.
Do your business elsewhere! Kay jewelers is a second rate shop where the jewelers have no respect for you or for the jewelry they repair!!!
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