We would appreciate any help you can give us in regards to any information on governmental agencies, both state and federal, where we may file our complaint.in addition, can you tell us if there are any lemon laws for tv’s? Four year ago, my wife and i purchased our 62-inch mitsubishi 1080p widescreen dlp hdtv model #wd-62627 on january 25 with a supporting table for $4,464.00 plus from best buy in bellevue, wa. This year, on april 5, four years later, we started to have big problems with the tv. Our first thought was that it had to be the comcast connection or their command box so we put in a call for a comcast tech agent to check it out. Part of our condo dues pays for our basic comcast cable hook up. The comcast tech agent assured us, after his diagosis, all was working well from their end and the problem was with the mitsubishi tv. We then called best buy for their geek squad. When we first purchased this mitsubishi big screen tv from best buy, we also purchased a four-year maintenance agreement. Both, my wife and i are retired. She is 75 and i am 78 years old and neither one of us are in the best of health and we cannot muscle this big tv around so we “had” to buy the four-year maintenance agreement. Well, come to find out, our maintenance agreement expired back in january and it was not renewable. Prior to that, one year ago in february of the three-year interest free loan baloon payment came due and they dinged us for all of the past interest to date. I almost had another heart attack. Best buy never notiefied us of either contract/agreement deadline. We had it set up on our computer, one year in advance, each payment, every month, would be taken out of our banking account and paid directly to best buy to apply to our account balance. Our payments were never late nor missed. After best buy’s geek squad agent came to our home to check out our tv, the agent told us, according to his diagnostics, it would cost us another $800 plus to fix our tv but then, he couldn’t guarantee us that the lamp would not also have to be replaced and that would be another $500 plus. Our tv lamp has had to be replaced more frequantly than yearly since we purchased this tv. He further stated that mitsubishi is no longer making this tv and soon, the parts will not be available. He suggested that we not spend any more money on the tv and to just scrap the tv. He said that we would be further ahead in the end. When he left, he did not leave any info for us about his findings. This worthless tv now sits in our garage. The garbage people want us to pay them $57.98 to dispose of same. I wrote a certified letter, return receipt requested, to best buy and mitsubishi on may 17. To date, best buy has never responded back. Mitsubishi response was that they wanted to speak to me and for me to call (800) 332 – 2119 and to reference my file # 2550898. I called said number and spoke with a marvin from mitsubushi’s consumers relations department in the phillipines. Marvin directed me to contact best buy’s geek squad and request a copy of the work order and readings. He told me that i had to make the request. Mitsubishi could not request that information. At 9:45 am on june 2, i called the geek squad at 1 – 888 – best buy and spoke to agent eric and he stated that he would send me a copy of said work order via e-mail. He requested my e-mail address and i gave him same – [email protected]. That call ended at 10:00 am. Then, i immediately checked my e-mails and there was one e-mail from “donotreply” with the subject as “receipt for order 4495393. However, the entire e-mail was unreadable. At 10:06 am, i called comcast to enquire about the unreadable e-mail and took my place in a “call back line”. At about 10:10 am, i called best buy and talked to a malinda and tried to explain to her that the best buy’s e-mail was unreadable – she hung up on me. At 10:31 am, comcast called me back and told me that what i received was the code set up for html for the geek squad’s donotreply e-mail. At 10:37 am, i recalled best buy and i was connected to a terri – “the in home television repair specialist”. Terri told me that she would check and have the agent resend me the e-mail and/or postal mail it to me. I asked her to do both in case the e-mail comes back again – coded. She said she would and that we should receive a mailed copy of the work order in 7 to 10 days. This call ended at 10:50 am on june 2. To date we have never received a readable e-mail. Then at 11:05 am on june 2, i received a call from a hazel requesting my name, address, phone number and e-mail address. This information was given to her. At 3:00 pm on june 2, i decided to go to best buy’s geek squad department and request, in person, a copy of the work order. At approximately 3:30 pm, i asked for and spoke to the geek squad manager, tim dahlia, and he told me that all of the work order information was stored back in minnesota and he could not just give me a copy. Dahlia further stated, the info on the work order is personal and they will not just give that info to any person. Dahlia said that he does not think they will give that info even to him but he would try. Further, he told me that he had a lot of work to do and that it might take an hour or more. I said, fine, best buy was having a $4.99 dvd movie sale and i will use that time to look over their inventory. At about 4:10 pm, after looking over all of best buys sale movies, i ended up with two dvd’s. At approximately 4:15 pm, i recontacted tim dahlia and asked him if he had come up with anything. His reply was that he had not yet turned up anything. I told him that i had to leave because of a prior commitment but if he could come up with a copy, i sure would appreciate it. He said he would keep trying. As evidenced by my best buy cash register receipt for the two dvd’s, i left the store at 16:22 military time or 4:22 pm on june 2. Since leaving, the store and discussing this whole issue with my wife, we still wonder, “why weren’t we given a copy of the geek squad’s agent’s findings at the time of his diagnosis and before his departure? ”we now have three e-mails dated june 2 from best buys agent (donotreply, subject – receipt for order 4495393). Each e-mail consists of nine pages, all appear to be the same except for the size (the 1st at 9:57 am is 122 kb, the 2nd at 10:46 am is 125 kb and the 3rd at 3:55 pm is 136 kb). All are in html set up code and all are unreadable. Please see the enclosed last copy donotreply e-mail. On monday, june 7, the dubies received a letter postmarked june 3 from best buy, customer care, and p.O. Box 9312, minneapolis, mn 55440-9312. Enclosed in that letter was only one “doctored” (work) order number 4496393 – nothing else. I used the term, one “doctored” work order, because it physically appears, to this naked eye, that someone from best buy has physically cut out (removed) all of the “services performed” from said order and attached the bottom part of the remaining order to the top section in an attempt to make said work order (minus all diagnostics) appear whole. Please see copy enclosed and note the misalignment of the left and right margins on the work order. Also, note that there is a 5/32 inch gap between said margins. There is no information to any work performed for the dubies on this work order. Why is best buy taking such outlandish steps to hide the geek squad’s findings? Why did best buy charge the dubies $150.00 on work order # 4496343? Why did best buy remove the charge of $150.00 from work order # 449343? Now, once again, i am requesting from best buy, a “whole” copy of the original diagnostic work order. Why doesn’t mitsubishi get on the phone and tell best buy to send me a readable e-mail copy of the work order? It seems to me that if i already requested a “personal copy”, mitsubishi could demand best buy send it to me. Via discovery, we now have a fourth request: why did mitsubishi stop the manufacturing of the 62 inch mitsubishi, 1080p widescreen dlp hdtv model number wd-62627? Surely, mitsubishi’s corp. Records would indicate a valid reason for stopping production.in addition to our request for the geek squad’s diagnostic copy outlined above, we are still waiting to see written answers to those questions posed in our prior certified complaint letter dated may 17, namely: 1). What is the life expectancy of a 62 inch mitsubishi 1080 widescreen dlp hdtv model number wd-62627 serial # 1067912 - priced, with supporting table, at over $4,464.00?
According to google’s web site “the lifespan of plasma, lcd, and other flat panel tv’s”, our tv should last (page 4 of 5) around 30 years of regular viewing. 2.) why were the dubies not given a chance to renew their maintenance contract? Why doesn’t best buy renew their maintenance agreement on said mitsubishi 62 inch tv after four years? 3.) why were the dubies not given notice that a baloon payment was coming due?
Since receiving the “doctored” work order on june 7, the dubies have received no additional form of communications from best buy or mitsubishi
Sincerely,
ARTHUR and JOAN DUBIE6513 – 113th PLACE SEBELLEVUE, WA 98006 (425) 235 - [email protected]
Exhibit a: copy of the last of three unreadable e-mails with the html code dated 6-2. Exhibit b: copy of best buy receipt for two dvd’s dated 6-2. Exhibit c: copy of “doctored” work order dated 4-12, received 6-7. Exhibit d: copy from google on “the lifespan of plasma and other flat panel tv’s dated 6-20.
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