I was pleased with the first 3 visits by the Merry Maids, then on the 4th visit half of the house was very visibly not cleaned. I got home less than an hour after the cleaning, and called the office to leave a message that the job wasn't done. I never got a call back, and when I called again twice they refused to come back out an re-clean despite that they say they will do just that to fix a bad cleaning. Then, after I fired them I discovered they charged me again for the next week's cleaning that they never did! It's been a nightmare of bad service. Despite leaving messages on the machine, I haven't gotten calls back at all until I call during business hours. I still don't have my credit posted because they can't find records of having charged me too many times, despite sending them my credit card records. Terrible customer service after they're mistakes. They're doing exactly what they advertise they don't do.
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