Since Black Friday til Christmas Eve I spent a small fortune at was once my favorite places to shop. I purchased a Pelican 10E boat for my son. Got home and found one of the plugs was missing. Probably a part that was 59 cents top. Stopped by on my way home today and nearly ended up in the City slammer for complaining about poor service. The man in the lodge section (gun) asked if he could help and then asked if I had checked to see if they had any boats on the floor. Then says he'll get with me later, which pissed me off. I went back up front to the greeter named Lacey who was very nice and helpful and she pointed me toward the store manager named Val. Before I talked with her she had already discused things on the radio with others. Told her I would not go back to the back and she said wait her then, which I did. Some 15 minutes or more she returned with a part that would work on my son's boat. She then got very smart assy and says if I had any more problems I needed to take it up with Pelican. She then said that she had to damage another boat to get me this plug which is a total LIE. I informed her that if she wanted I would gladly return the item and get my money back. She had a little fellow with her that tried to butt in and I informed them that I was dealing with her. He then stepped between us and told me to back off and put his arm on me. I informed him that if he touched me again he was basically gonna receive an ass whipping in a nice way. They told me to just leave which I did. One the way home I called the complaint number and talked with a very nice guy named William. I gave him my full name and hometown and the events of what happened. When we were about done he then asked for my name again, this really disappointed me - causing me to fill as though he was there to listen and thats all. I will be seeking advice from an attorney because of the guy touching me after I informed him not too.
I feel as though Dicks only cares about making the dollar. They put a store manager in place that can not handle adverse situations or confrontation.
I am also thinking about setting up an information picket in front of their store if I don't receive an apology from their store manager Val - and her little Body Guards.
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