Hello I contacted GMAC last week and spoke to a CSR named Wanda. At first she seemed understanding and listened then she turned mean on me. I wanted to settle my account for $1500 and she did not want to work with me. Wanda insisted on $2200 and I told her that I can only do $1500. The customer service over the years for GMAC has gotten worse and no improvement. She threatened that my account would go to further collection if I break this verbal agreement with GMAC. I told her that I will submit my settlement in writing as well. She then threaten a collection agency again. Wanda then hung up the phone on me.
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