My family and I made a reservation for a weekend at the hotel for a soccer tourney for my daughter. The dates of the tourney were changed so we called the hotel to change our reservation.
The hotel and corporate people told us that it is their policy to NOT change or refund reservations made on-line and they intend to charge us for the weekend even though we are not going to be there.
I told them to please explain the rationale behind such a policy and they couldn't do it. So basically it is just, "if we have your money already, then that is all we care about".
Not good customer relations!!!
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