I opened a checking account online with Bank of the Sierra. Shortly after opening the account, I made a mistake while balancing my checking register and could not reconcile my account. I attempted to call the bank and was told I have to send an email to online banking because I opened the account online. Ultimately, the representative refused to help me over the telephone.
I sent an email to Bank of the Sierra requesting a telephone call because I did not feel the internet was a secure method of communication to discuss the matter. A week went by and I never received a call.
While I was waiting for Bank of the Sierra to call back from, several items were paid by the bank and overdraft fees in the amount of $27.00 for each item paid. I was completely unaware of the overdraft charges and continued to use my ATM card for purchases. After a week of unknowingly being overdrawn, I received a letter indicating that 2 items had been paid by Bank of the Sierra and my account was overdrawn by $169.
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