Here is my story, similar to others posted here:
On June 2nd I initiated a purchase of a bed and two nightstands through the company's web-site. I used Paypal to pay the $1,275 for the furniture because at that time their website claimed that they were a "proud sponsor" of Paypal. I verified the purchase by phone with Meagan Price that same day and was given a delivery window of approximately 10 weeks.
In late June I called Meagan to get an update on the delivery date and to inform Furniture Showcase that I had moved and give them my new shipping address. Meagan told me that the delivery was scheduled for August 20th.
Not hearing anything from Furniture Showcase, I called Meagan on August 24th. I was given a new delivery date of September 25th which I told her was unacceptable. I asked her to cancel the order and initiate a refund. Meagan told me she would cancel the order and the refund should take three weeks to process. At this time I spoke to Aaron Vesterfelt (Manager) and he told me that the "industry standard" to process a fefund was 30 days.
I was dissatisfied with 3 weeks or 30 days when they had collected my funds from Paypal in 3 days so on September 3rd I initiated a complaint with the North Carolina BBB. Imagine my lack of surprise when I discovered that Furniture Showcase's BBB was an F and that Furniture Showcase's BBB accredidation was revoked on August 7th. Over the next six weeks of back and forths via the BBB I offered my side with facts and dates... And they presented their side with various alibis and outright lies. For example, they told the BBB that the nightstands had been shipped to Illinois when I found out on September 15th that the nightstands were and had been sitting in a warehouse in Thomasville, NC since June 11th.
Confident that I would win a BBB sponsored arbiration, I agreed to such. Furniture Showcase refused and therefore the complaint was closed as "unsettled" on October 4th.
On November 17th "President" Michael Whetzel finally got involved in the back and forth that had been going on between myself and Aaron. At that time, believing that I was finally dealing with a man of honor and integrity, I accepted an offer by Aaron to accept $1,115 after a restocking fee for the nightstands, just to get the matter over with.
After receiving, filling out and returning and even providing more information I awaited my refund. All I got was excuses and more alibis (weather, staffing, etc).
It is now March 2nd nine months after this fiasco began. Michael Whetzel and Aaron Vesterfelt refuse to return my phone calls or respond to my emails. Paypal is now refusing to accept funds for their company, probably after my complaint and others.
What they do and the way they conduct business, as proved by my complaint and the others posted here and with the BBB, shows that neither Michael Whetzel or Aaron Vesterfelt have no honor or integrity and should be prosecuted for the thieves that they are...
0 comments