In December, I needed to find my brother's new address and phone number due to a family emergency. I consulted Intellius, but they did not have any current information on him. However, I did note that there was a single $. 99 charge for a secure lookup and considered this reasonable for a one-time search.in January, I noted a charge of $19.99 had been paid from my account to INT IDPROTECT MNTR. With some difficulty, I found a phone number and called them. The customer service rep argued with me that I did approve the charge. Her rationale? I didn't check a box opting out of the monthly service plan and didn't call to cancel within the specified time stated on the site. Box? Cancel out. Not to my knowledge! I very adamantly told this person to close the account and was assured it would be done. Guess what, boys and girls; a new charge showed up on 2 February! Guess they couldn't take no for an answer and will be getting another call from me and quite possible the Better Business Bureau in their state.
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