Despite their fancy websites, these guys are nothing but crooks. I asked for a refund after waiting several months for and engraved fuel cover for my Harley that was promised in 2-3 weeks with a 100% satisfaction guarantee. Dozens of requests - phone and email - led to nothing but promises and lies. They even claimed the check was in the mail when it wasn't. What nerve! Their final excuse was a serious illness, and I now doubt that was even true since I read the same complaint months earlier, but even if true, does not excuse their total failure to do anything except take my money. Itw as only after I filed a police report that anything got accomplished. Joyce Steiner even lied to the police and made false promises that she would send my refund. I finally got my refund today February-20-10, for an order I placed in early August. Excuse after escuse after excuse! After my experience, I have read many other, similar complaints. These people ought to be put in jail.
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