If you are thinking of paying to go 'pro' and receive 24/7 tech support from rocket. Read this first... PLEASE...
Although i personally dont have any problems (presently) with their program, i cannot help but take pity on people posting at the support forum, complaining of getting no response from the 'pro' 'paying members only' 24/7 email tech support. (several years ago i did have three emails, sent over a six week period, requesting technical help for the same unresolved problem... Ignored.) so i feel their daily angst, awaiting a reply that never comes.
There were no emails lost in my junk file. At that time my AntiVirus program alerted me should it suspect an email of being junk, and i always checked the junk file as a matter of course, should an email be diverted there. I had previously added the rocket email address to my contacts as requested.
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